Privacy Policy Overview
This Privacy Policy describes how LUXURY BAG RESTORE collects, uses, discloses, and protects your personal information when you visit our website at https://luxurybagrestore.com/, dine at our restaurant, relax in our lounge, or participate in our offline poker events in Australia.
By accessing our website, making a reservation, joining a poker night, attending an event, or engaging with us in any way, you acknowledge that you have read and understood this Privacy Policy. Our aim is to provide a clear, transparent explanation of how we handle your information while delivering an elevated and social experience.
Collection of Personal Information
We collect personal information that you choose to provide to us, as well as information generated through your interactions with our restaurant and poker lounge. The main ways we collect information include:
- Reservation requests – when you reserve a table, book a lounge experience, or secure a seat at a poker night through our Reservation page or by contacting us directly.
- Poker and event participation – when you register for exclusive poker nights, special events, or hosted experiences promoted through our Poker and Events pages.
- Mailing list and marketing – when you sign up to receive updates about seasonal menus, poker schedules, lounge offerings, or promotions.
- Direct communication – when you contact us via the Contact Us page, speak with our team in person, call us, or send us an email or message.
- Website usage – when you browse our website, certain technical information is automatically collected through cookies and similar technologies, as outlined in the “Cookies and Data Tracking” section below.
You are not required to provide personal information to simply browse our website, but some features, such as making a reservation or joining a poker event, may not be available without it.
Types of Information Collected
The types of personal information we may collect will depend on how you interact with LUXURY BAG RESTORE. This may include:
- Identity and contact details – your name, email address, phone number, and any relevant business or group booking information.
- Reservation and booking details – booking dates and times, party size, seating or table preferences, poker table preferences, and any special requests (for example, celebrations or accessibility needs).
- Event and poker participation details – the events, poker nights, or lounge experiences you register for or attend, along with any related information needed to manage participation.
- Dining preferences – optional information you share about menu interests, dietary requirements, or preferred styles of service, where relevant to your booking.
- Marketing preferences – your subscription status for email updates or promotional messages, as well as your preferred communication channels.
- Website usage and technical data – IP address, browser type, device information, pages visited, and interactions with our online content, collected via cookies and analytics tools.
All information we collect is limited to what is reasonably necessary to operate our restaurant and poker lounge, manage reservations and events, and provide a high-quality guest experience.
Use of Your Information
We use your personal information to operate and improve LUXURY BAG RESTORE, and to support the premium dining and poker lounge experiences we provide. This may include:
- Managing reservations – confirming your table bookings, poker registrations, lounge access, and event attendance, and following up with any changes or questions.
- Hosting exclusive poker nights – allocating seats or tables, managing event lists, and communicating essential information such as start times, house rules, or schedule updates.
- Personalising your dining and lounge experience – taking into account your preferences, special occasions, and feedback to tailor our service.
- Communicating with you – responding to enquiries, sending booking confirmations or reminders, and providing information you have requested.
- Service updates and offers – where permitted, sending you updates about new menu items, seasonal events, poker nights, and exclusive offers that may be of interest.
- Website and service improvement – analysing how our website and services are used so we can refine our offerings, enhance the user experience, and maintain site performance.
- Legal, compliance, and risk management – meeting our obligations under Australian law and managing any disputes, incident reports, or regulatory requests.
We use your information only for the purposes described in this Privacy Policy or for purposes that are reasonably related to those stated purposes.
Disclosure of Information
LUXURY BAG RESTORE does not sell your personal information. We only share personal data in limited circumstances where it is necessary, appropriate, and secure to do so. This may include:
- Service providers – trusted third parties who assist us with reservations, booking platforms, payment processing, email delivery, analytics, or website hosting, and who are required to handle your data securely and only for the purposes we specify.
- Legal and regulatory requirements – where we are required to disclose information by law, regulation, court order, or a lawful request from authorities.
- Safety and security – where disclosure is reasonably necessary to protect the rights, property, or safety of our guests, staff, business, or the broader community.
Whenever we share personal information with third parties, we take reasonable steps to ensure that it is protected and handled in line with this Privacy Policy and applicable Australian privacy legislation.
Cookies and Data Tracking
Our website uses cookies and similar technologies to support core functionality, enhance your browsing experience, and help us understand how visitors engage with our content.
Cookies are small text files stored on your device when you visit our site. They may be used for purposes such as remembering your preferences, keeping track of reservation form progress, or understanding which pages are most frequently visited. We may also use analytics tools to collect aggregated and anonymised information about site usage and performance.
You can manage or disable cookies through your browser settings. Please note that blocking some types of cookies may impact the performance of our website or limit access to certain features, such as interactive booking elements or personalised content. For more detailed information about how we use cookies, please refer to our Cookie Policy.
Security Measures
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures may include technical safeguards, such as secure servers and encryption where appropriate, as well as physical and organisational controls.
While we strive to maintain a secure environment for your information, no method of transmission over the internet or method of electronic storage is entirely risk-free. For this reason, we cannot guarantee absolute security. However, we are committed to regularly reviewing our practices and updating our safeguards to align with industry-standard expectations in Australia.
Access, Correction, and Deletion
You have the right to request access to the personal information we hold about you, subject to any applicable exceptions under Australian privacy law. You may also request that we correct information that is inaccurate, incomplete, or out of date.
In certain circumstances, you may ask us to delete personal information we hold about you, where it is no longer required for the purposes for which it was collected or where it is otherwise permissible under law. Please note that we may need to retain some information for legal, regulatory, or legitimate business purposes, such as record-keeping for reservations and events already provided.
To request access, correction, or deletion of your personal information, please contact our team using the form on the Contact Us page. We may need to verify your identity before responding and will aim to respond within a reasonable time.
Contact and Policy Updates
If you have any questions about this Privacy Policy, our privacy practices, or how your personal information is handled in relation to our restaurant, lounge, or poker experiences, we encourage you to reach out to us. You can contact our privacy team by submitting an enquiry through the Contact Us page.
From time to time, we may update this Privacy Policy to reflect changes in our operations, services, or legal obligations, including developments under Australian privacy legislation. Any updates will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information.
By continuing to use our website, visit our venue, or participate in our poker and event offerings after changes are published, you will be taken to have accepted the updated Privacy Policy.
Have a privacy question or request?
If you would like to access, update, or remove your details, or if you have a concern about how we handle your information, our team is here to help.